Return Policy

How do I initiate a return?

• Start the return process by writing to us at  hello@happietones.com

Are there any charges for returns?

• No, all returns are free of charge.

What items cannot be returned?

• Items marked as Final Sale cannot be returned.
• Bundles, engraved jewelry, and personalised orders are non-returnable.
• International Orders are not eligible for returns.

How many times can I request a return?

• You can request a return only once per order.

Why might my return be rejected?

• Returns must include all original packaging, pouches, and be in perfect condition.
• Returns of items in poor condition, missing jewelry items, or clearly worn will not be eligible for a refund.

When will I receive my refund?

• It typically takes 12 to 15 days for us to receive your package at our warehouse from your location. After completing the quality check, we will initiate the refund process.
• Refunds may take 3 to 5 business days to reflect in your account after the return item has been delivered and inspected by us.
• For prepaid orders, the refund will be credited to the original payment method.

NOTE: If you received an SMS or email confirming delivery of your order but did not receive it, please contact us within 24 hours. Email: hello@happietones.com